OUC Customer Service
You can rely on OUC to provide friendly, responsive customer service. Meeting the changing needs of our electric and water customers is our top priority, whether by phone, in person, or online. Review the following for a variety of ways to find the answers to your customer service concerns.
Emergency Service Hotline
- To report a power outage or water trouble in Orlando/Orange County, call 407.823.9150 (24 hours)
- To report a power outage in St. Cloud/Osceola County, call 407.892.2210 (24 hours)
Customer Service By Phone
- For questions about your utility bill, to turn on/of or transfer service, and for tree trimming inquiries in Orange County, call 407.423.9018 Monday through Friday, 7 a.m. to 7 p.m.
- For questions about your utility bill, to turn on/of or transfer service, and for tree trimming inquiries in St. Cloud and Osceola County, call 407.957.7373 Monday through Friday, 7:30 a.m. to 5:30 p.m.
- To report street light problems, call 407.737.4222
- For water quality inquiries, call 407.823.9150 Monday through Friday, 7:30 a.m. to 5:30 p.m.
- For all other OUC departments, call 407.423.9100 Monday through Friday, 7:30 a.m. to 5:30 p.m.
Customer Service In Person
Customer Service Online